History
Georgian Insurance Association was founded in 1996 as a union of the Georgian insurance industry representatives.
For many years, the Association has been playing a crucial role in development of the insurance sector, drafting and implementing corresponding legislative and regulatory framework. The Association has extensive experience in lobbying and advocacy and is regarded as an important participant and authority in processes related to the insurance sector.
Building on its traditionally close and businesslike relations with civil society organizations, the media, and state institutions, the Association has repeatedly acted as an initiator and implementer of various innovations.
GIA regularly participates in discussions on insurance-related topics with all stakeholder groups of society. With extensive project experience, it serves as an initiator and participant in regional and international cooperation projects.
GIA has extensive experience both in providing professional and public education and in information management.
Goals/Tasks
Projects
Insurance Mediation
Insurance Information Bureau
Insurance Information Bureau LLC was established on the initiative of insurance companies and the Georgian Insurance Association.
The Bureau facilitates the electronic exchange of information on insurance claims arising within the framework of motor vehicle insurance among the insurance companies participating in the Bureau, using the Bureau’s information exchange system. This information exchange is conducted for the purpose of assessing insurance risks and conditions.
Insurance Guide
- Facilitate the formation of appropriate expectations on the part of the consumers;
- Better address the demands of society and promote the improvement of service quality;
- Promote informed decision-making by the society;
- Promote the establishment of healthy relationships among stakeholders in the insurance sector.
- To meet consumer expectations regarding insurance services;
- To facilitate the fulfillment of the society’s demand for insurance services;
- To increase the consumers’ influence on the quality of insurance services;
- Out-of-court resolution of disputes arising between insurance companies and consumers;
- To study and promote the implementation of innovative methods and experiences to protect consumer interests and improve service quality;
- To improve the insurance culture.
Health Insurance Mediation Service of the Georgian Insurance Association
The primary objective of establishing the Health Insurance Mediation Service of the Georgian Insurance Association was to assist the parties in insurance relationships in resolving disputes through out-of-court settlement.
As a result of implementation of programs initiated by the government in 2007–2008, a significant portion of the population – including those living below the poverty line, teachers, employees of law enforcement agencies, and other public servants – became insurance consumers. The rapid transition from state-funded healthcare programs to a private health insurance system naturally led to a significant increase in the number of complaints and disputes related to insurance.
Through meetings with the society and public presentations, and with its staff providing assistance via telephone consultations and explanations, the Mediation Service helped individual policyholders, providers, and other target groups obtain answers to insurance-related questions and resolve conflicts through out-of-court settlement. Prior to this, no such service existed in Georgia.